Ordering and Payment Terms

You should be aware of each of the items on this page that pertain to your situation. Baynetwork does not change them often, but they do evolve to some degree. Baynetwork operates according to these Professional Standards.

How Baynetwork Keeps Prices Low

PLEASE NOTE: All US and Canadian orders must be submitted and paid in full before 3:00 PM PST in order to ship the same business day. We will add a surcharge of 3% on all orders paid with credit card to cover our costs on these services.

OrderingBaynetwork works with customers to provide flexibility and convenience, even when it comes to payment options. If you desire, your Baynetwork account manager will work with you to establish payment terms prior to processing your order.

Please note that credit ratings, financial information, order size, and internal payment history may affect the options available to you. In general, new retail customers, wholesale customers, and companies with poor credit ratings (or little credit history) will be limited to prepay, credit card or COD until they have established a business relationship with Baynetwork. Also, available payment methods do vary by country, which we have summarized below.

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U.S. and Canada

  • Credit Cards: Visa, MasterCard, and American Express accepted.
  • Cash on Delivery (COD) subject to approval.
  • Electronic Funds Transfer: PayPal or wire transfer
  • Lease, Trade-in: Credit Net Terms

Europe, Middle East, Asia-Pacific, and Africa

We accept Credit Cards: Visa, MasterCard, and American Express only up to $10,000.00 maximum on a single order. Any orders over $20,000.00 must be prepaid with Electronic Wire Funds Transfer.

For business customers with an established relationship with Baynetwork, Trade-in, Credit Net Terms, and over $5,000.00 credit card orders become available.

Please allow a minimum of 48 to 72 business hours for processing for all orders from and to Europe, Middle East, Asia-Pacific, and Africa.

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Insurance

Unless customers specifically instruct otherwise, we ship all orders over $200 with insurance. Baynetwork accepts no liability for any orders shipped with instructions "Not to insure" and/or on a receiver account. Such orders will be shipped FOB/EXW Menlo Park, CA.

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Returns of Working Product

Product returns are subject to Baynetwork approval on a case by case basis. At Baynetwork's sole discretion, we will issue a store credit or refund — less a 20% re-stocking fee — on all returns of working product, ONLY provided that the following conditions are met:

  • Client follows all of the requisite procedures described below. (See "Procedures: Returns of Working Product".)
  • Client completes returns of the product within 30 calendar days from the original date of purchase. Product received after 30 calendar days will not be eligible for refund.
  • Client returns the product in the condition in which it was delivered. All product received otherwise will not be accepted.

Warranties, service agreements, etc., are not eligible for return. Contact your sales representative if you have any questions about product eligibility.

▶ Procedure:

If you would like to return a product within 30 calendar days from the original date of purchase, please contact our Customer Service Department at rma@baynetwork.net. If Baynetwork approves the return, you must re-package the product in a way that ensures Baynetwork receives it in the same condition in which it was originally delivered.

BAYNETWORK MUST RECEIVE RETURNS OF WORKING PRODUCTS WITHIN 30 CALENDAR DAYS OF ORIGINAL RECEIPT. In most cases, Baynetwork accepts responsibility for the cost of freight (both replacement and return shipment).

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Returns of Non-Working/Defective Product

Baynetwork will replace all non-working/defective ("defective") product overnight (on a best-efforts basis) provided that the following conditions are met:

  • Client follows the requisite procedures described above in "Procedures: Returns of Working Product".
  • Baynetwork approves the RMA within one year from the original date of purchase, or within the extended warranty period if applicable.
  • Client returns the product in the condition in which it was delivered. All product received otherwise will not be accepted.

To ensure your matter is handled properly, please note the following policies:

  • Defective product must be RECEIVED by Baynetwork within 14 calendar days upon receipt of a replacement product, or it will not be accepted by Baynetwork.
  • If defective product is not RECEIVED by Baynetwork within 14 calendar days, you will be charged the full purchase price of both the defective product and the replacement product.

Client will be issued a store credit or refund at the sole discretion of Baynetwork if an item cannot be replaced in a timely manner.

▶ Procedure:

If your product appears to be defective or is not functioning properly, please contact our Customer Service Department at rma@baynetwork.net to speak with the on-call engineer to troubleshoot the matter. If our Baynetwork engineer approves the return of a non-working/defective ("defective") product, the RMA form must be included with your shipment and the RMA number must be noted on the shipping label. In most cases, Baynetwork will accept responsibility for the cost of freight. In the event Baynetwork cannot replace your product in a timely fashion, Baynetwork will issue a full refund.

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