SMART HANDS | REMOTE HANDS
SERVICES
Bay Networks provides both Smart hands and Remote hands services [BNSH] for local San Francisco and Bay area customers and Data centers
Extend the reach of your off-site IT staff using Bay Networks Smart Hands services
Bay Networks Smart Hands allows customers to manage/outsource their business operations and maximize uptime within data center by using our technical resources. Our Smart Hands provides a wide range of support, whether you require technical assistance within an data center or from a remote location. Bay Networks is equipped to offer a full scope of services to be there when you can’t. Our Engineers and technicians are trained to be the eyes and hands for management of your infrastructure.
Bay Networks Smart Hands tasks:
- Provide on-site technical assistance.
- Provide equipment installations, rack and stock service.
- Remove and install interface cards, FRU parts and components.
- Test carrier circuits.
- Take inventory of equipment, recording digital pictures and serial numbers.
- Perform a power cycle on a router, server or switch, servers or storage; soft-boot a server.
- Move equipment within your space and cabinets.
- Install ladder racking, pre-wire patch panels and equipment.
- Assemble, install and maintain cabling.
- Verify cable integrity on installed media.
- Provide visual verifications.
- Install, replace or remove equipment, such as a router, switch card, disk drive, memory, etc.
- Assist in conference room and AV equipment setup.
- Add, remove or verify a demarcation.
- Assist with uncrating equipment from boxes and ship replaced equipment.
- Extend patch cables from the patch panel to equipment.
Service level objective:
- For 24/7 BNSH sites, the turnaround time is 24 clock hours with SLA from 1 hours, 2 hours, 12 hours and 24 hours.
- For non-24/7 sites, the turnaround time is 24 business hours (using, eight hours per work day).
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There are exceptions, such as when a physical or power audit is being performed, or for large rack-and-stack installations.
Save time, money and hassle with our prepaid discount program including monthly, quarterly or annual payment schedules. Receive discounts up to 30%, create your own plan by choosing your hours and roll over any unused monthly plan hours.
Learn more about Smart hands and Remote hands services.